Customer Story: Improving Graphic and Packaging Process and Productivity

Opportunity

A multinational beverage company found itself unable to meet its marketing needs due to constrictive processes. The client, an in-house graphic design team, was struggling to manage and fulfill incoming requests for marketing communication creative content and recognized the need for process improvement. The established one-size-fits-all process led to frequent mistakes, missed deadlines, and a strained relationship between the design department and their internal customers. The client asked Loft9 to help implement an easier, more efficient, and scalable creative request and design process that minimizes mistakes, maximizes visibility, and gets marketing creatives out the door faster.

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Approach

Loft9 partnered with executive leadership to assess the needs, clearly define goals that align with the organization’s short and long term objectives. We then conducted a deep analysis with all stakeholders to identify all inputs, requirements, steps, and outputs. Loft9 facilitated workshops to hassle map the current state and existing process and lead the team through exercises to analyze the data and create an achievable future state roadmap. Using a Plan-Do-Check-Act approach, we established a baseline state and identify knowledge gaps before tailoring training to empower the team and their customers to be successful upon deployment.

Loft9 facilitated workshops to hassle map the current state and existing process and lead the team through exercises to analyze the data and create an achievable future state roadmap.

        

Success

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Reduced Delivery Time

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Reduction in Design Time

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Reduction in Re-Work

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Errors Reduced by

Loft9 successfully led the lean process improvement and organizational transformation that improved productivity and quality as desired. We successfully transitioned the new process into operational state and implemented a control solution to ensure continued success. This equipped the team to monitor the process variance  indicators, quality measures, and trends and correct course as needed. Once implemented, the time required to deliver a completed project was reduced by 50%, the design time on the average project was reduced by 65%, projects requiring rework were reduced by 62% and errors were reduced by 46%.