Customer Story: Implementing a Managed Service

Opportunity

Loft9 partnered with a leading global technology and gaming software organization to establish a flexible and efficient managed service solution to assist in consolidating a fragmented vendor portfolio while looking to drive down costs and increase efficiency. With the changing nature and growth of the client’s business, creating streamlined processes for onboarding, coordinating effective project management principles, establishing success metrics and utilizing best practices were critical to the company’s long-term success. The new managed service model created opportunity for improved project management and process improvement as the client was rapidly increasing both the number of games it managed and the global nature of its distribution network.

Approach

After identifying the relevant managed service best practices, Loft9 designed and deployed a team to provide management and oversight of the activities for a broad portfolio of products. Loft9 retained key resources and achieved a smooth transition with minimal disruption to the client’s business. By utilizing the Loft9 Lifecycle Model, the new managed service team successfully navigated cross-team dependencies and took a deep look at process improvements and opportunities for efficiency gains. The end goal of this engagement was to help the client increase its level of flexibility, create a specialized product team, ensure the level of quality delivery continued to increase while optimizing the processes helping to further reduce the total cost of operations.

By utilizing the Loft9 Lifecycle Model, the new managed service team successfully navigated cross-team dependencies and took a deep look at process improvements and opportunities for efficiency gains.

        

Success

Initiatives Managed

Loft9’s role as the managed service provider with reliable project management principles allowed the project team to maintain momentum as important process designs were implemented. By working closely with the client, Loft9 developed standardization for financial management and tracking, business processes and reporting, forecasting, and onboarding and training. This allowed the client to maximize efficiency and reduce traditional resource allocations while maintaining quality measures and production quantities. The team managed the scope, cost, resourcing and scheduling of over 100 projects, developing process improvement initiatives and establishing group wide KPIs resulting in higher throughput, increased quality and a reduction in total cost.